FAQ

Have questions?

Before contacting us you might want to look through the questions and answers in this section.

Sunne allows you to enjoy your outdoor catering all year round. Our innovative energy source heats the ambient air to ensure you remain warm and comfortable throughout the evening. Each table can be switched on and off individually and heats guests at the table in just 2-3 seconds. With our optional dimming function, each guest can set the most comfortable temperature for them.

Sunne produces up to 90% less CO2 emissions than a gas heater with its eco-friendly custom built 1.3kW electric heating system, so it is energy efficient and economical, costing up to ten times less than traditional gas patio heaters to run.
CE certified Sunne is very safe. Thanks to a special alloy, the table frame does not absorb heat meaning it remains cool to the touch so that contact with skin, trousers or tights is harmless.

Yes! SUNNE is ready-to-assamble (RTA) and its construction compatible with all common table tops. However, with us you also have the opportunity to choose from various modern and attractive table tops. On request, our table tops can be branded with your logo.

We are currently operating on a lead time of 6-8 weeks.

This is not an option we offer. All orders are manufactured chronologically as this is the fairest way to operate and ensures a level playing field for all customers. Any order placed is processed and then entered into the queue for production, with the newest orders joining the back of the queue.

As well as full payment with the benefit of prompt payment discount, given there’s a 6 to 8 week wait time, we have also rolled out the option to pay a 20% deposit on your order. The 20% deposit provides you with a slot in the production queue, and as soon as your deposit is received your order will join the back of the queue.

Partly yes, the deposit is refundable, but you will receive a refund of your initial deposit minus the 5% cancellation fee on all cancellations. 

We will send you an invoice for the remaining 80% when your order will be ready to dispatch. You will have 5 days to pay the remaining amount. A failure to do so will result in your order being cancelled and your SUNNE will be allocated to the next person who ordered the same item. In this case, you will receive a refund of your initial deposit minus the 5% cancellation fee.

In April 2021, we were forced to raise prices on the entire range, this was due to surging material prices. It’s hard to say anything for the future, but if you pay a deposit to order, this deposit will secure the current prices.

You can place your order paying by bank transfer.

We’ll deliver items to addresses within mainland UK using a courier. There are however some exceptions that include parts of Scotland (AB, DD, IV, KW, PH), The Northern Highlands, Ireland, Offshore Islands and Overseas are all price on application. Please contact us if you wish to order from one of those locations. 

Yes, please check https://sunne.uk/return-policy/

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